Terms and Conditions
These terms apply to domain name registration and Internet services provided by Canvas Technologies Ltd.
In the following, 'we', 'our', or 'us' means Canvas Technologies Ltd, and 'you', 'your' or 'the customer' means you the subscriber to our services. 'Services', or 'account' refers to services provided by us to you.
You are required to adhere to these terms and conditions or any Acceptable Use Policies (AUP) as and when these are published by us. If you breach these terms or those of our AUP we reserve the right to terminate your account with us at our sole discretion without notice or refund.
Canvas Technologies Ltd is an Internet Service Provider (ISP). Because we provide a wide variety of Internet-related services, we require our clients to abide by the terms of service (TOS) outlined below.
By requesting any service with us, you will be deemed to have agreed to and accepted the terms and conditions of use of the service.
We reserve the right to vary the Conditions of Use and acceptable use policy for the service at our sole discretion at any time and without prior notice.
Payment for our services is required in advance. You will be notified when renewal fees become due and will be expected to pay them within 14 days of notification. Payment may be made by either: Debit/Credit card, or by Cheque in UK Sterling, Debit/Credit card US Dollars, Debit/Credit card Euro's. If payment is not received within this period the services may be suspended or cancelled. We reserve the right to charge interest at 4% above the base rate set by the Bank of England on overdue accounts. We reserve the right to take legal action to recover any debts.
Failure to make payment for domains registered will result in us "Taking Ownership" of said domains.
Customers can cancel their accounts at anytime by giving 30 days notice via e-mail or letter. Once we receive confirmation of your request your account will be flagged for cancellation.
Customers making payment via standing order/invoice are required to give three months notice to terminate their accounts, failure to do so will result in an administration charge being applied to your account. This does not effect customers making payment via credit/debit card or paypal.
Your account will be activated within 48 hours of placing your order. It takes this amount of time for domain registrations and transfers to go through. Once your account is activated we will e-mail with full instructions on how to use your account.
We take no responsibility for any information contained within any website that we design. If any information is displayed incorrectly it is your responsibility to inform us of any corrections that need to be made. We accept no responsibility for loss of income or any actions taken against you for any information that is displayed on your website.
Each hosting account has an agreed bandwidth limit. Bandwidth is the amount of data transmitted to/from your account (E-mail, Shell, Website). Although we will allow a customer to go over their bandwidth limit with in reason, we reserve the right to charge for excessive usage. Failure to pay for excessive bandwidth will result in suspension of the account. All bandwidth is measured between the first and last day of a given month and accounts suspended due to high bandwidth usage will be reinstated on the first day of the following month.
Excessive e-mail will also be included in the bandwidth clause. You will be liable for excess bandwidth charges if you send excessive e-mail from your account. You will be given a written notice via e-mail prior to any charges being incurred.
The e-mail facilities we provide are intended to allow you to provide a professional presence for you or your customers' domains, they are not to be used to provide a general-purpose e-mail service like hotmail.
SPAM is unsolicited e-mail which is sent to individuals, usually thousands at a time. It is also the practice of posting inappropriate material to one or more Usenet newsgroups. SPAM is strictly prohibited. You may neither use SPAM to publicize a site that we host, nor may you use our servers to send SPAM.
Users of our service should follow Netiquette at all times. We provide e-mail services as part of the package of services. You must not send via e-mail any item which it is illegal to send or possess and you must not send Copyright material or Intellectual Property via e-mail unless you have permission to do so.
You must not use our servers to send Unsolicited Commercial E-mail (UCE) or Unsolicited Bulk E-mail (UBE)
Domain Name Registration
We will attempt to register your domain names immediately, but it is possible for names to appear to be available when placing an order but in reality to have been registered by someone else (there is a lag in the whois database being updated after registration occurs). If you register a name that subsequently turns out to have not been available or we fail to register it we will of course issue a full refund. We will NOT issue a refund if the domains have been registered by yourself the customer somewhere else after placing an order with us. We cannot be held responsible for any other costs incurred in connection with this, you should check thoroughly that you have the domains (via whois) before publicising the name in any way.
When registering a domain name, you must have the right to use the name and by registering it you are confirming that you do have that right.
You may register a domain name on behalf of someone else, providing you have their permission prior to registration. Any dispute arising from the registration of a domain name will settled according to the dispute resolution policy of the relevant naming authority ( here for .com/.net/.org and here for .uk), in addition, you agree to indemnify us for costs resulting from any such dispute.
You must also agree to the terms listed HERE
When registering co.uk,me.uk,org.uk you must agree to the following terms and conditions as supplied by Nominet Terms and Conditions
Names registered under the .uk.com, .uk.net, .gb.com and .gb.net second level domains are not actually owned by the customer, for those domains you are merely asking us to point the name at an internet address and we are charging for doing so. You must also agree with Nominations terms and conditions when registering these name types. If the domain name changes ownership the new owner must re-register the name and pay the full registration fee.
For ltd.uk and plc.uk domain names, the following stipulations apply:
- Certain words must be removed from the registered company name before the domain name is generated, these are known as the "reserved" words. They are "limited", "public limited company" and the Welsh Language versions along with the abbreviations of these words, e.g. ltd, plc, ccc. There are believed to be other "reserved" words such as "International".
- Nominet may require a copy of the certificate of incorporation of the applicant and a letter on company letterhead, signed by a director or the company secretary of the applicant. You will need to supply copies of the above and a company registration number when ordering the domain.
As a domain owner you are responsible from the moment of registration to ensure that all contact information is current and accurate. Failure to keep this information up to date may result in the suspension of your domain name and loss of service.
You the customer are responsible to ensure your domain name is renewed prior to the time of expiry, expiry warnings are provided but due to the nature of e-mail we will not take responsibility for any lack of warning. Customer service can provide you with an expiry date for your domain upon request.
.net.uk domain names are reserved for ISPs only. Please read Nominet's rules for .net.uk domains first before ordering.
Once an order has been received, either by telephone, fax, e-mail or via our online ordering system, all fees become due.
We will not host or advertise domain names which in themselves could be deemed offensive to others.
You must not promote services we supply, or your own sites hosted on or forwarded to by our servers, using methods such as bulk e-mailing or excessive news group postings.
It is your responsibility to keep you username and password secure. If you feel that somebody has gained access to this information please inform us immediately.
Do not include any material on your web site which may contain copyright violations. If your site contains copyrighted materials, you must have the permission of the copyright holder.
Obscene,Indecent or Illegal Materials
We do not allow adult-oriented web sites to be hosted on our servers, nor do we condone the publication of any materials which may be in violation of local ordinances or international laws. This includes but is not limited to pirated software commonly known as 'Warez', Pornography or other obscene material, Firearms and other weapons, Racist or other menacing material, Material which breaches a third parties intellectual property rights including copyright or other trade secrets,SPAM e-mail, including bulk e-mail software and lists of e-mail addresses, except where all of the addressees have given their permission, Other illegal activities and activities deemed to be in breach of the Data Protection Act. Transmission of obscene,indecent or illegal materials may lead to criminal penalties.
The hosting of adult orientated material is not permitted and will be shutdown without warning.
The following additional conditions also apply, breach of these will result in your account being shut down without any warning or refunds
- No illegal images or content
- Pictures of Children or persons under the age of 18, any sites found to be displaying such pictures will be shut down immediately and the relevant authorities contacted.
- No Pictures of Animals involved in any sexual acts
- No pictures of forced sexual acts
If your site contains any material which defames an individual, organization, race, colour, creed, ethnic group, country, etc., you may be in violation of international laws. We do not condone these activities and prohibit our clients from publishing such materials on the sites which we host.
You may not advertise your web site, or cause another person to advertise it, by techniques that would be classified as abuse if they were carried out from you account. This includes, but is not limited to, bulk e-mailing and excessive news posting. Such action may be treated as a violation of the Terms and Conditions.
Any client found tampering with our network or found using our network to tamper with another network faces potential civil and criminal penalties. Any attempts to crash our servers or otherwise disrupt service will lead to immediately termination of service and possible criminal charges. Illegal or unauthorized access (often known as "cracking" or "hacking") is strictly prohibited. You will also be liable for any costs incurred. Any unauthorised use of our equipment is a criminal offence under current UK law.
We accept no responsibility for loss of data, information in any form or other matters whatsoever which result from the use of this service.
We shall not be held liable for any loss however occasioned as a result of the suspension, removal or unavailability of a customer's web site or material stored within it.
We reserve the right to change the service at any time. We shall not be liable for any consequential losses you may suffer. We are not responsible for any use you make of our services, for any charges that you incur with any third party, nor for any software running on your host, except as documented within a separate written agreement. You indemnify us against the effects of any misuse or any claims resulting from that misuse.
Supply of Service
We will use our reasonable endeavours to maintain all our services. You will only be eligible for compensation for service failures if our service is offline for more than a total of 72 hours in any 30 day period, or if the service is unavailable for more than seventy two consecutive hours. Compensation will be limited to a maximum of the monthly fee for that period.
You are responsible for any material stored on our servers. We shall not be held responsible for any loss, however caused, of this material.
While we may provide backup services (Free as well as paid services) we cannot guarantee the integrity of the backuped data.
You are required to keep the contact details you provided to us up to date. We may use these addresses to contact you by post or e-mail from time to time, but these addresses will not be passed to any other companies, unless required in order to register a domain name.
Any refunds due from us to you with regards to failure of service or inability to register a domain name will be via a UK Sterling Check. No refunds will be paid via our credit card company.Refunds on duplicate payments (Where the customer clicks refresh on the final payment screen) will be refunded minus 10% to cover our credit card processing costs.
Any activities, whether lawful or unlawful, which are harmful to our operations, reputation, or other clients, especially activities which may restrict or inhibit others from using and enjoying the services which we provide, are strictly prohibited.
We do not monitor the communications of our clients to ensure that they comply with our TOS or applicable law. However, if we become aware of harmful communications, we may take any of a variety of actions, including termination of a client's account with us and notification of local law enforcement. We also reserve the right to claim for any costs incurred.
We provide FTP access to our clients to enable certain modifications in relation to their own sites. You may not use this to access, view or modify the accounts of any other client, or our root server information.
We wish to emphasize that all our clients are required to comply with the above terms of service. In so doing, clients indemnify us for any violation by the client of these terms of service or of law that results in loss to our network or the bringing of any claim against us. This means that if we are sued because of activities of the client that violate any law or this policy, the client will pay any damages awarded against us, plus costs and reasonable legal fees.
If any part of these terms and conditions or any associated Acceptable Use Policies shall be held invalid or unenforceable, this shall not affect the enforceability of any other part of these terms and conditions and Acceptable Use Policies
These terms and conditions shall be governed by and construed in accordance with the laws of England and the customer agrees to submit to the exclusive jurisdiction of the English courts.